FAQs
What is the return policy?
We offer a 7-day return policy. If you're not satisfied with your purchase, you can return it within 7 days of receiving your item for a full refund or exchange. Please ensure the product is unused, hang tags attached and in its original packaging. [Shipping fees may apply.]
How do I return the item that I don't like?
Simply login to your account by clicking on the "Login" button at the top-right of the page, fill in your email, and you'll be ready to shop, return and track your orders.
How do I create an account?
Creating an account is easy. Simply click on the "Login" button at the top-right of the page, fill in your email, and you'll be ready to shop, return and track your orders.
Can I change or cancel my order after it's been placed?
You can cancel or make changes to your order within 4 hours. After that, we cannot guarantee adjustments as your order may have already been processed for shipping.
Please reach out to support@pashchim.com or +1 (437) 878-4868 between 9 AM to 5 PM Monday to Friday.
How long does shipping take?
Standard shipping outside of Kitchener-Waterloo-Cambridge area typically takes 5-7 business days, depending on your location. Expedited shipping options are available at checkout for faster delivery.
We promise to deliver the items within 24 hours in Kitchener-Waterloo-Cambridge area.
How can I track my order?
Once your order has been shipped, we’ll send you a confirmation email with a tracking number. You can use this number on carrier's website's order tracking page to get real-time updates on your delivery.
We promise to deliver the items within 24 hours in Kitchener-Waterloo-Cambridge area. We might not send a tracking id for those orders.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Is my personal information secure on Pashchim.com?
Absolutely. We use industry-standard encryption technology to ensure your personal and payment information is safe and secure. For more details, check out our Privacy Policy.
How can I contact customer service?
If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at support@pashchim.com or through our Contact Us page on the website. We strive to respond to all inquiries promptly and provide assistance as needed.
You can reach out via phone at +1 (437) 878-4868 between 9 AM to 5 PM Monday to Friday.